Refund policy

Last updated: 15/09/2026. Contact [email protected] with your report ID.

A report that is not available

If you have paid and cannot access your report within two hours, you can request a full refund. A technical failure that prevents delivery qualifies for a refund. Refunds return to the original payment method; bank processing times can vary.

A defective report

If a report addresses the wrong matter, contains no substantive assessment or has a technical defect, tell us what went wrong. We will investigate and provide an appropriate remedy, which may include correction or a refund. Please report problems promptly, ideally within seven days. This suggested period does not limit statutory rights.

An unfavourable assessment

You are buying an assessment, not a particular conclusion or guaranteed outcome. A weak case or an unsuccessful claim is not, by itself, evidence that the report was defective. Your statutory rights remain unaffected.

Email and download help

Check your report's download button and spam folder before requesting another email. Do not pay again to resolve a delivery problem. Use report help or email support.